We want you to be completely satisfied with your purchase. Our simple return process makes it easy to return or exchange items.
Return items within 30 days of purchase for a full refund or exchange
Simple return process - contact us and we'll guide you through the steps
Get a complete refund to your original payment method or store credit
Follow these simple steps to return or exchange your items
Reach out to us within 30 days of your purchase via phone, email, or our contact form. Provide your order number and reason for return.
Carefully package the items in their original packaging (if available) or a secure box. Include all original accessories and documentation.
We'll provide you with return shipping instructions or you can drop off the items at our location in Addis Ababa. Return shipping costs may apply unless the item is defective.
Once we receive and inspect your return (usually within 5-7 business days), we'll process your refund or exchange. Refunds will be issued to your original payment method.
Please review our return conditions before initiating a return
Understanding how refunds work
Refunds are processed within 5-7 business days after we receive your return
Refunds are issued to your original payment method or as store credit
Return shipping is free for defective items. Standard returns may incur shipping fees
Have questions about returns? Contact us and we'll help you through the process.
