Returns & Refunds
We want you to be completely satisfied with your purchase. Our simple return process makes it easy to return or exchange items.
30-Day Window
Return items within 30 days of purchase for a full refund or exchange
Easy Process
Simple return process - contact us and we'll guide you through the steps
Full Refund
Get a complete refund to your original payment method or store credit
How to Return Items
Follow these simple steps to return or exchange your items
Contact Us
Reach out to us within 30 days of your purchase via phone, email, or our contact form. Provide your order number and reason for return.
Package Your Items
Carefully package the items in their original packaging (if available) or a secure box. Include all original accessories and documentation.
Ship or Drop Off
We'll provide you with return shipping instructions or you can drop off the items at our location in Addis Ababa. Return shipping costs may apply unless the item is defective.
Receive Refund or Exchange
Once we receive and inspect your return (usually within 5-7 business days), we'll process your refund or exchange. Refunds will be issued to your original payment method.
Return Conditions
Please review our return conditions before initiating a return
Eligible Items
- •Items in original, unused condition
- •Original packaging and tags included
- •Proof of purchase (order number)
- •Returned within 30 days
Non-Returnable
- •Custom or personalized items
- •Items damaged by misuse
- •Items without proof of purchase
- •Items returned after 30 days
Refund Information
Understanding how refunds work
Processing Time
Refunds are processed within 5-7 business days after we receive your return
Refund Method
Refunds are issued to your original payment method or as store credit
Shipping Costs
Return shipping is free for defective items. Standard returns may incur shipping fees
Start Your Return
Have questions about returns? Contact us and we'll help you through the process.